CUSTOMER SERVICE OPERATIONS

Customer Service Operations is the ability of your team & processes to delight customers so that they become advocates for your business.

Rohling Growth Advisors will help you to optimize your customer service process-enabling your business to retain more customers and ensure more organic growth.

  • Customer Service Leadership
  • Foundational Customer Service
  • Knowledgebase Development
  • Help Desk Design & Setup
  • Feedback Channel Development

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Customer Service Leadership

Let us help you to turn customers into advocates by developing and managing your customer service team. From foundational service, help desk set-up, knowledgebase development, and feedback channel implementation we have you covered.

Foundational Customer Service

Move your customers and team forward with a current state service process audit, foundational strategy development, CRM integration review, service, sales & marketing alignment, and reporting setup.

Knowledgebase Development

Create a content database that your clients and prospects can help themselves to. Content strategy, design, and maintenance.

Help Desk Design & Setup

Develop effective communication channels, conversation inbox setup, ticket system setup and training, chat development, and training.

Feedback Channel Development

Understand your customer needs better by developing a customer listening posture and capturing data. Analyze and share the finding with your growth team. We will help you to develop and ask for promoter advocacy.